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FAQ - Customers

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  What is eLease?
  What kind of equipment can I lease?
  Will I get a competitive rate?
  How accurate is the quote calculator?
  Am I guaranteed to find a lease if I submit my application?
  Why do I have to give a personal guarantee for a company lease?
  Is there a maximum or a minimum lease amount?
  What are my options if the Equipment supplier requires a deposit?
  Is insurance required for the equipment that I am leasing?
  Can I include services such as consulting and training in my lease?
  Can I still lease equipment if I have already purchased it?
  Can I finance the remaining balance if I have placed a down payment on the equipment?
  Can I get a lease if my company is a "start-up?"
  Can I get a lease if my company is a "turn-around?"
  Can I get a lease if my company is acquiring another company?
  Can I get a lease if my company is being acquired or prospected for acquisition?
  Can I get a lease if I have had a bankruptcy?
  I was away from my computer or inactive for a period of time and when I then try to submit or view another page, I receive the message, "Session Expired."
  After logging in, I repeatedly receive the message, "Session Expired."
  When I'm trying to log in, I am sometimes taken to a screen that warns me about JavaScript.
  I forgot my password.
  Browser recommendations
  Who do I contact if I need help?
   
  What is eLease?
  eLease is an leasing company with a powerful online presence. Designed to optimize the leasing process and put control into the hands of the customer, eLease allows business to access leasing services around the clock.
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  What kind of equipment can I lease?
  There are certain types of equipment that have such a high default ratio that we are unable to lease them, this is pretty much industry wide which means, if you can lease equipment with anyone, eLease will be able to do it. Additionally, credit drives transactions which means if you have great credit there is a chance we will be able lease it for you even if the equipment is restricted. 

Most Popular Equipment: Enterprise Servers • Networking Equipment • Computer Equipment • 
Telecommunications Equipment • Office Equipment & Furniture • Heavy Machinery • 
Dry Cleaning Equipment • Printing Presses • Fleet Vehicles

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  Will I get a competitive rate?
  Yes. eLease has some of the most competitive rates in the country. We work hard to keep your rates low.
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  How accurate is the quote calculator?
  The quote calculator arms you with a conservative estimate to help you in specifying your desired terms.
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  Am I guaranteed to find a lease if I submit my application?
  Your application will enjoy the greatest chance of approval but we can't guarantee to fund every deal.
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  Why do I have to give a personal guarantee for a company lease?
  The younger the business, the more likely it is that a personal guarantee will be required to protect the company's investment. The benefit of a personal guarantee is that it lowers your lease rate because it lowers the risk.
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  Is there a maximum or a minimum lease amount?
  The minimum deal that eLease can fund is 3,000 dollars.
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  What are my options if the Equipment supplier requires a deposit?
  You may:
  • Pay the deposit and lease the balance, or
  • Lease the entire cost of the equipment including the deposit
You will be able to request a deposit reimbursement on your application. This means that we pay the equipment supplier in full, the equipment supplier will return your deposit.
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  Is insurance required for the equipment that I am leasing?
  Generally, insurance is needed on every lease over $10,000. Most business insurance also covers equipment leases. If you do not have business insurance, you should request optional insurance coverage on your application.
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  Can I include services such as consulting and training in my lease?
  Yes.
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  Can I still lease equipment if I have already purchased it?
  Yes. This is known as a sale-leaseback. Typically, you can do this for equipment that has been purchased in the last 90 days.
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  Can I finance the remaining balance if I have placed a down payment on the equipment?
  Yes, if you choose to make a down payment you can subtract that amount from the total owed on the equipment. For example, if you purchase $50,000 worth of equipment and make a $10,000 down payment, your lease would only finance $40,000. Keep in mind that you will not own the equipment until the lease ends.
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  Can I get a lease if my company is a "start-up?"
  Yes. eLease is willing to finance companies that have been in business for less than two years. However, you should expect to pay a slightly higher rate because your company is a higher risk investment than a more established company. Additionally, you will likely be required to provide a personal guarantee.
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  Can I get a lease if my company is a "turn-around?"
  Certainly. A "turn-around" is a company that has recovered from an economic downturn.
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  Can I get a lease if my company is acquiring another company?
  This situation indicates that you are expanding or growing your business. In most cases this indicates strength in your business. Sometimes, expansions will add multiple locations and additional officers. If so, you will need to specify on your application what equipment is going to what location and the locations will need to be approved.
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  Can I get a lease if my company is being acquired or prospected for acquisition?
  Typically you will have to wait until the acquisition is completed before applying for a lease. eLease will need to know the following for consideration:
  • who the ultimate owners will be,
  • what the financial strength of the new parent company is, and
  • if you are being acquired because you are in a state of financial weakness.
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  Can I get a lease if I have had a bankruptcy?
  eLease is willing to finance companies that have had a bankruptcy. Because you will be viewed as a higher risk, you should expect to pay a slightly higher rate.
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  I was away from my computer or inactive for a period of time and when I then try to submit or view another page, I receive the message, "Session Expired."
  For security reasons, your account is logged off after a period of inactivity that exceeds 30 minutes.
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  After logging in, I repeatedly receive the message, "Session Expired."
  This can occur if your browser does not support cookies. Check to see that you have enabled the cookie feature in your browser. If you have questions about cookies, we have provided you one link to information provided by Netscape, but you are encouraged to use the web as a resource to get the most up to date and comprehensive information available.
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  When I'm trying to log in, I am sometimes taken to a screen that warns me about JavaScript.
  You will see this warning anytime you try to log in with a browser that does not support JavaScript. This could mean you're using an outdated browser version (Internet Explorer and Netscape versions earlier than 3.0) or it could mean you have disabled JavaScript. To enable JavaScript in Netscape Navigator, select 'Preferences' from the 'Edit' menu. Then, choose the category 'Advanced' and check the JavaScript box. To enable JavaScript in Internet Explorer, choose 'Internet Options' from the 'View' or 'Tools' menu. Then, select the 'Security' tab and the 'Internet' zone. Click the 'Custom Level' button and scroll down the settings list to 'Scripting'. Ensure that 'Active scripting' is enabled.
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  I forgot my password.
  Email eLease at customercare@elease.com, or call Member Support toll-free at 1-800-499-2577 between 7 am and 6 pm PST.
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  Browser recommendations
 

Although eLease can be viewed by any browser supporting JavaScript, it is recommended that you use the most current versions of Internet Explorer or Netscape Navigator.

To ensure that our customers have the highest level of security available, we recommend you upgrade to a "strong encryption" (128-bit) browser. (If you are a non-U.S. resident please see information for International customers.)

128-bit Encryption Download Instructions
Note that downloading a browser installation file may take 3-45 minutes, depending on your connection speed. For additional assistance, please contact your Internet Service Provider. If you access the web from a corporate network, we recommend you contact your network administrator before downloading a new browser.
Netscape Navigator with 128-bit Encryption
Microsoft Internet Explorer with 128-bit Encryption
International Customers
Strong encryption browsers have not yet become available for export outside the U.S. and Canada. Your current browser is the best available security for customers outside the U.S. and Canada. Watch for additional advisories as improvements become available.

For questions please contact eLease toll free at 1-
800-499-2577.

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  Who do I contact if I need help?
  We want you to always be in control. For support:
  • email eLease at customercare@elease.com, or
  • call Member Support toll-free at 1-800-499-2577 between 8 am and 5 pm PST.
You may find the answer to your question in this FAQ, or in the Leasing 101 section.
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